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General Terms & Conditions

Good to know…

  • Reservations are confirmed after you receive a written confirmation and send a deposit within 14 working days.

  • Please note that pets are NOT accepted.

  • Payment: Payment in cash, by cheque or credit card (except Diners and AMEX).

  • This is a no-smoking hotel. You can smoke outdoors.

  • Unfortunately we are not able to guarantee floor level, location or room number within a certain category.

  • Cancellation: We do not return your deposit.

    Cancellation 5 weeks prior to arrival 30% of the booked arrangement
    Cancellation up to 2 weeks prior to arrival50% of the booked arrangement
    Cancellation 14 – 3 days prior to arrival70% of the booked arrangement
    In case of late arrival or early departure
    70% of the agreed daily rate
    Cancellation from 2 days prior to arrival and no-show
    100% of the booked arrangement

  • Trip cancellation insurance: You never know what might happen before your holidays. With our trip cancellation insurance you are protected in case of illness or death in your family. According to EU regulations, a cancellation fee can be charged in case of late arrivals, early departures or no-show. In order to protect you from such expenses, we recommend you complete this trip cancellation insurance, so the European travel insurance will cover these costs.

    We recommend:

  • In case of a delayed Arrival or a departure in premature, the total amount of the offer will be charged.

Contact us! Family Gobbo
Compatsch Street 8
I-39040 Seiseralm
South Tyrol (BZ)
Tel. +39 0471 72 79 54
Fax. +39 0471 72 78 35